Damages and Faults.

Faulty Items: If you have received any jewellery pieces which are faulty please do contact us immediately so we can rectify this issue and provide a solution for you. Please note some jewellery pieces are delicate and need to be handled with care, any damage incurred by the customer from 'mis-use by the buyer' cannot be returned or refunded as a faulty item. Please follow care instructions to prolong longevity of your jewellery pieces. We cannot process any faulty returns without them being sent back to us for further investigation. 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.