Returns & Refunds Policy - CROÍA Jewellery

Returns

We offer a 14-day return window, meaning you must notify us of your intention to return your order within 14 days of receiving it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

All returns are managed through our returns portal. To start a return, please visit our returns page and enter your order number and the email address linked to your order.

Start My Return

You can always contact us with any return questions at info@croiajewellery.ie

 

Earrings – Non-Returnable Items

For hygiene reasons, earrings are non-returnable once their hygiene seal or protective packaging has been opened or removed, where applicable.

If earrings have been unsealed after delivery, we cannot accept them for a change-of-mind return or issue a refund or store credit.

This exclusion does not affect your statutory consumer rights if an item is faulty, damaged or not as described.

 

3 for 2 Offers

Items purchased as part of a 3 for 2 promotion must be returned together to receive a full refund for all three items.

If only one or two items from a 3 for 2 offer are returned, the refund will be recalculated to take the promotional discount into account. Any applicable discount will be deducted from the refund amount, based on the items retained.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for a change of mind, including earrings where the hygiene seal or protective packaging has been opened, as outlined above.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly described products.

Please get in touch if you have any questions or concerns about your specific item.

 

Please Note

  • Return shipping costs are the responsibility of the customer. Depending on your location, you may be offered a prepaid return label (with the cost deducted from your refund), or you may be required to arrange return shipping yourself.

  • Original delivery and postage charges are non-refundable for change-of-mind returns, except where required by applicable consumer law.

  • All eligible items should be returned in their original packaging and in the condition they were received.

  • All returned items remain the responsibility of the customer until they are safely received by us. We strongly recommend using a tracked and secure delivery service, as we cannot process returns for items that are lost or damaged in transit.

 

Returns Policy for Products Purchased from a Retailer

If you bought something from one of our stockists and something goes wrong, please contact their customer support team directly so they can assist you in line with their own refund and return policy.

Your contract of sale is with the third-party retailer when you purchase an item from them. CROÍA Jewellery is therefore unable to issue refunds or exchanges for products purchased through other retailers.

 

Refund Processing

Once your return is received and approved, refunds will be processed within 5 working days.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

All refunds will be processed in accordance with applicable consumer protection laws.